IncisiveMind - Performance Testing & Optimization Excellence

1 Information We Collect

We collect information that helps us deliver better performance testing services while respecting your privacy. This includes data you provide directly and information gathered through your interactions with our systems.

Personal Information You Provide

Contact details including name, email address, phone number, and company information
Project specifications, system requirements, and technical documentation you share
Communication records from emails, calls, and meetings
Account credentials and preferences for our testing platforms

Technical Data Collection

During performance testing engagements, we collect system metrics, response times, error logs, and configuration data necessary for analysis. This technical information helps us identify bottlenecks and optimization opportunities in your applications.

We never collect personal data from your end users during performance testing. Our focus remains on system performance metrics and technical indicators only.

2 How We Use Your Information

Your information serves specific purposes related to delivering effective performance testing services and maintaining our professional relationship.

Purpose	Data Used	Legal Basis
Service Delivery	Contact info, technical specs, system data	Contract performance
Project Communication	Contact details, project history	Legitimate business interest
Technical Support	System configurations, error logs	Contract performance
Service Improvement	Anonymized performance metrics	Legitimate business interest

We also use aggregated, anonymized data to improve our testing methodologies and develop better tools for future clients. This helps the entire performance testing community benefit from collective insights.

3 Data Sharing and Disclosure

We maintain strict controls over data sharing. Your information stays within our organization except in specific, limited circumstances that support our service delivery.

Authorized Sharing

Third-party tools and platforms necessary for performance testing execution
Cloud service providers hosting our testing infrastructure (AWS, Azure)
Professional advisors including legal counsel and auditors under confidentiality agreements
Regulatory authorities when required by Taiwan law or legal proceedings

Data Processing Partners

Some testing tools require data processing by specialized vendors. We ensure these partners meet strict security standards and sign comprehensive data protection agreements. You'll be informed if specific testing approaches require external data processing.

We never sell, rent, or trade your information to third parties for marketing purposes. Any data sharing serves legitimate business purposes related to your performance testing project.

4 Your Privacy Rights

You have comprehensive rights regarding your personal information. We've designed straightforward processes to help you exercise these rights effectively.

Access Rights

Request copies of all personal information we hold about you, including data collection sources and processing purposes.

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Correction Rights

Update or correct any inaccurate personal information in our systems at any time during our business relationship.

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Deletion Rights

Request deletion of your personal information, subject to legal and contractual obligations for record keeping.

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Processing Limits

Restrict how we process your information or object to certain processing activities while maintaining service delivery.

Data Portability

Receive your data in a structured, machine-readable format for transfer to other service providers if needed.

Opt-Out Rights

Withdraw consent for marketing communications or optional data processing activities without affecting core services.

Exercising Your Rights

Submit requests through email to our privacy team or contact us directly. We'll respond within 30 days and verify your identity before processing requests. Some limitations may apply where we have legitimate business needs or legal obligations to retain certain information.

5 Data Security and Storage

Protecting your information requires multiple layers of security controls and ongoing vigilance. We've implemented comprehensive measures that address both technical and organizational aspects of data protection.

Technical Safeguards

End-to-end encryption for data transmission and storage using industry-standard protocols
Multi-factor authentication and role-based access controls for all team members
Regular security audits and penetration testing of our systems and processes
Automated backup systems with secure, geographically distributed storage
Network monitoring and intrusion detection systems operating continuously

Organizational Controls

Our team receives regular training on data protection best practices and incident response procedures. Access to client information follows strict need-to-know principles, with detailed logging of all data access activities.

We maintain detailed incident response procedures and will notify you promptly if any security events affect your information. Our goal is transparent communication about any issues that might impact your data security.

Data storage locations: Primary servers in Taiwan with encrypted backups in Singapore. All locations meet international security standards and comply with local data protection requirements.

6 Data Retention and Deletion

We keep your information only as long as necessary to fulfill our commitments and meet legal requirements. Clear retention schedules help ensure your data doesn't linger unnecessarily in our systems.

Data Type	Retention Period	Reason
Contact Information	3 years after project completion	Business relationship maintenance
Project Documentation	5 years after delivery	Professional liability coverage
Technical Test Data	2 years after project completion	Support and warranty obligations
Financial Records	7 years per Taiwan requirements	Tax and regulatory compliance
Marketing Preferences	Until withdrawal of consent	Ongoing communication authorization

Deletion Procedures

When retention periods expire, we securely delete information using industry-standard methods that prevent recovery. This includes overwriting digital storage media and physical destruction of any paper records.

You can request early deletion of your information, though we may need to retain some data to meet legal obligations or complete ongoing service commitments. We'll explain any limitations when processing your deletion request.

7 International Data Transfers

Some aspects of our performance testing services may involve data processing outside Taiwan. We ensure appropriate protections are in place whenever information crosses borders.

Transfer Safeguards

Standard contractual clauses approved by data protection authorities
Adequacy decisions recognizing equivalent protection levels in destination countries
Binding corporate rules for transfers within multinational service providers
Your explicit consent for transfers to countries without adequacy decisions

Common Transfer Scenarios

Cloud-based testing tools may process data in multiple regions for performance optimization. We maintain oversight of these transfers and ensure consistent protection standards regardless of processing location.

When transfers are necessary, we'll inform you about the destination countries and protection measures in place. You can object to specific transfers if they don't meet your organization's requirements.

8 Cookies and Tracking

Our website and testing platforms use various tracking technologies to improve functionality and analyze usage patterns. You have control over most of these technologies.

Essential Cookies

Required for basic website functionality including user authentication, form submissions, and security features. These cannot be disabled without affecting site performance.

Analytics and Performance

We use analytics tools to understand how visitors interact with our website and identify areas for improvement. This data is aggregated and anonymized to protect individual privacy.

Managing Preferences

Browser settings allow you to block or delete cookies, though some website features may not work properly. We provide cookie preference controls on our website for granular management of non-essential tracking.

9 Changes to This Policy

Privacy practices evolve with changing technology and regulatory requirements. We update this policy periodically to reflect these changes and maintain transparency about our data handling practices.

Notification Process

Material changes will be communicated through email notices to active clients and prominent website notifications. We'll provide at least 30 days notice before implementing significant policy changes that affect your rights.

Version History

Previous policy versions remain available upon request. This helps you understand how our privacy practices have evolved and ensures accountability for past commitments.

If you disagree with policy changes, you can terminate our services and request data deletion, subject to applicable retention requirements and ongoing legal obligations.

Privacy Policy